A NOTE BEFORE YOU BOOK

At Peace of Mind, I strive to create a space where you can feel present, supported, and relaxed — whether you're attending a group class, private session, or event.
 

These boundaries are here to keep things clear, fair, and respectful for everyone. They allow me to show up fully for you, and for every client I work with. Boundaries are a healthy part of any relationship — they support mutual respect while ensuring I can care for my own energy and, in turn, better support you.

 

To protect that, I kindly ask that you read and respect the boundaries below.

 

GETTING HERE

If you’re new to Peace of Mind, please plan ahead.

 

Familiarise yourself with the location, travel and/or parking so you can arrive calmly a few minutes before your session starts and settle in without feeling rushed. The studio is on Google Maps and is clearly branded outside with Peace of Mind signage.

​

 

EARLY ARRIVALS

If you arrive more than 10 minutes before your booked class or event, I may not be ready to welcome you as I may be with another client or preparing the space for your session. The studio door opens 5–10 mins before the start time - I kindly ask that you wait outside until then. This allows me to welcome you with calm, clear energy.

Please protect my peace, so that I can protect yours.

 

LATE ARRIVALS
Life happens — I get it. As a busy business owner and parent, I know how unpredictable things can be. This is why communication is key. To ensure everyone gets the most from their session, please honour the start time and the following guidelines:
 

GROUP CLASSES/COURSES

Classes are thoughtfully planned with care and intention to support everyone attending. Please help maintain a calm and respectful environment by being mindful of timing:

 

• If you are running a couple of minutes late, please let me know and I will wait briefly before we begin.

• If you're running more than five minutes late, you will not be able to join, as the session will have already begun. This helps keep the space settled and undisturbed for everyone present.

PRIVATE 1:1 SESSIONS
Your session starts at the agreed booking time. If you arrive late, that time is deducted from your session — it can’t be extended or carried forward.
 

If I haven’t heard from you within 10 minutes of the start time, I’ll assume it’s a no-show and the session will be cancelled.​

 

CANCELLATIONS & NO-SHOWS
If you can’t make it, clear communication in advance is essential. Here’s how it works:

​

• Group classes/Courses:
  - Bookings are non-refundable and non-transferable.
  - If you’re unable to attend, please let me know. A no-show impacts both me and the group, and uncertainty can feel both mentally and practically unsettling. Clear communication helps avoid this.
  - Repeated no-shows without communication may affect future bookings.
   

• 1:1 sessions:
  - Full payment is required upfront to secure your booking.
  - You’re welcome to cancel or reschedule up to 48 hours in advance.
  - Cancellations within 48 hours are non-refundable, as this time is reserved just for you and cannot be reallocated at short notice.
   

• No-Shows
  - If you do not attend and I haven’t heard from you, this will be treated as a no-show. No-shows are non-refundable and cannot be rescheduled.

EVENTS POLICY
For workshops and special events:
 

• Bookings are non-refundable.

• Transfers may be considered with at least 48 hours’ notice and prior agreement with Frankie.

• You’re welcome to pass your place to someone else, with advance notice and approval.
   

If I ever need to cancel/reschedule an event, you will be offered an alternative date or a full refund.

 

​

CLIENT REGISTRATION

All new clients are required to complete a registration form before attending. This is for health, safety & insurance purposes, and ensures I’m aware of any health considerations before your session. If there’s anything you’d like me to know, we can always make adaptations where needed so you feel safe, supported, and fully cared for.

​
 

MESSAGES & PHONE CALLS
As someone who pours heart and energy into both work and family life, I aim to stay fully present with whoever I’m with — whether that’s clients, friends, or my children.

To help me maintain that balance, I ask that messages and calls are kept within regular business hours. If you get in touch outside of this time, I’ll aim to come back to you the next working day.

 

Thank you for your understanding and for being part of this space.
Frankie x