A NOTE BEFORE YOU BOOK

At Peace of Mind, I want to create a space where you feel present, supported and able to fully relax, whether you’re attending a group class, private session, course or special event.

​

These boundaries are here to keep things clear, fair and respectful for everyone.

​

They allow me to show up properly for you, and for every client I work with. They also help me protect my own energy, time and capacity, which means I can continue holding this space with care, calm and consistency.

​

Boundaries are a healthy part of any relationship. They support mutual respect, reduce uncertainty, and help everyone know what to expect.

​

Please take a moment to read and respect the information below before booking.

​

​

GETTING HERE

The Studio for Peace of Mind is based at:

100 Howard Street
North Shields

NE30 1NA

​

If you’re new to Peace of Mind, please plan ahead. Familiarise yourself with the location, travel and/or parking so you can arrive calmly a few minutes before your session starts.

​

The studio is on Google Maps and is clearly branded outside with The Studio for Peace of Mind signage. Arriving with a little time to spare helps you settle in without feeling rushed, and helps the session begin in a calm and grounded way for everyone.

​

 

EARLY ARRIVALS

The studio door opens 5 minutes before the start time of  a session. No earlier, unless previously arranged.

​

This gives me the time I need to prepare the space, transition between sessions, and welcome you properly.

​

If you arrive early, you’re very welcome to have a wander, enjoy the Fish Quay views, or take a few quiet minutes nearby before coming to the studio.

​

Please don’t arrive at the studio before the door opens, as I may be with another client, preparing the room, or taking time to reset.

​

Please protect my peace, so I can protect yours.

​

​

LATE ARRIVALS
Life happens. I completely understand that.

 

As a busy business owner and parent, I know how unpredictable things can be. This is why communication really matters. To ensure everyone gets the most from their session, please honour the start time and the following guidelines:

​

Group classes/Courses:

Group sessions allow a 5-minute buffer for everyone to arrive, transition in and settle.

If you are running late, please let me know as soon as you can.

 

However, anything beyond 5 minutes is disruptive to the class and you will not be able to join once the session has started. This is not to be unkind. It is to protect the calm, settled atmosphere for everyone already in the room.

 

1:1 sessions:

Your session begins at the agreed booking time. If you arrive late, that time is deducted from your session. The session cannot be extended or carried forward.

 

If I haven’t heard from you within 10 minutes of the start time, I will treat the session as a no-show and the appointment will be cancelled.

 

CANCELLATIONS & NO-SHOWS
If you can’t make it, clear communication in advance is essential.

​

Group classes/Courses:
Group class and course bookings are non-refundable and non-transferable.

If you’re unable to attend, please let me know as soon as possible. A no-show impacts both me and the wider group. It also creates uncertainty, which can feel practically and mentally unsettling when I’m holding the space and planning around numbers.

Repeated no-shows without communication may affect future bookings.

 

1:1 sessions:
Full payment is required upfront to secure your booking.

 

You are welcome to cancel or reschedule up to 48 hours before your appointment.

 

Cancellations within 48 hours are non-refundable, as this time has been reserved just for you and cannot usually be reallocated at short notice.

 

No-Shows
If you do not attend and I haven’t heard from you, this will be treated as a no-show.

No-shows are non-refundable and cannot be rescheduled.

EVENTS POLICY

For workshops and special events, bookings are non-refundable.

​

Transfers may be considered with at least 48 hours’ notice and prior agreement with Frankie.

 

You are welcome to pass your place to someone else, but this must be arranged in advance and approved before the event.

 

If I ever need to cancel or reschedule an event, you will be offered an alternative date or a full refund.

 

​

CLIENT REGISTRATION

All new clients are required to complete a registration form before attending.

​

This is for health, safety and insurance purposes, and ensures I’m aware of any health considerations before your session.

​

If there is anything you would like me to know, please include it on your form or contact me in advance.

​

Where possible, adaptations can be made so you feel safe, supported and fully cared for.

​
 

MESSAGES & PHONE CALLS

As someone who pours a lot of heart and energy into both my work and my family life, I do my best to stay fully present with whoever I’m with, whether that’s clients, friends or my children.

​

To help me maintain that balance, I ask that messages and calls are kept within regular business hours.

​

If you contact me outside of this time, I’ll aim to come back to you on the next working day.

 

Thank you for your understanding and for being part of this space.
Frankie x